What we collect
We collect only what we need to help you. Depending on what you use, that can be:
- Contact details — the name and email (and occasionally WhatsApp number) you give us in forms or bookings.
- Booking details — the dates, group size and preferences you share when planning a consulting call or a tour.
- Basic usage data — anonymous page visits, device type and rough location, used to understand how the site is used.
We do not collect or store payment card numbers. Card processing happens on the secure page of our payment provider and never reaches our servers.
How we use it
- To answer your questions and prepare your move (consulting, visa planning, tours).
- To send you the documents and confirmations you asked for.
- To send, only if you opt in, our quarterly newsletter of relocation notes.
- To keep the site working and improve its content.
We never sell, rent or trade your personal information. Full stop.
WhatsApp & messages
You may contact us directly on WhatsApp (+57 315-581-4491). Your conversations stay between you and us, and anyone you choose to message inside the community group. WhatsApp runs on its own platform rules, so their privacy policy applies to everything that happens in their app.
In the Expat Group Chat, please don’t post other people’s private information, and remember the group is viewable by the members who join it.
Who we share with
- Service providers — the tools that power bookings, email and payments (e.g. Google Workspace, our payment processor, our hosting). They process data only to run those services.
- Tour partners on the ground — only your name, contact and relevant preferences, only when you’re booked on a tour, and only as needed for the trip.
- Authorities — only when the law clearly requires it.
How long we keep it
We keep your details only as long as they’re useful: booking records for as long as tax law requires, and contact details for as long as you stay subscribed or ask questions. When a purpose ends, we delete or anonymize the data.
Your rights
- Access — ask us for a copy of everything we hold about you.
- Correction — fix anything that changed or was mistyped.
- Deletion — ask us to erase your data (as long as we don’t legally need to keep it).
- Export — receive your data in a portable format.
To exercise any of these, write to hello@condorliving.co and we’ll respond within 30 days.
Security
We use HTTPS everywhere, keep our own access limited, and review what we store. No system is perfect, but we treat your data the way we’d want ours treated.
Cookies
This site uses minimal cookies: a session cookie for this visit and, if you consent, basic analytics. You can refuse analytics and still use everything on the site.
Questions
Any question about this policy — or anything we’ve written above — reach us at hello@condorliving.co or +57 315-581-4491.